Customer Service Representative
Description
Candidates must complete an application at:
"At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization."
Position Overview
The Customer Service Representative (CSR) serves as the first point of contact for internal and external customers at the Welcome Center or Customer Service Office. This role is responsible for managing communications, maintaining schedules, processing paperwork, and supporting both shipping and receiving operations. The CSR ensures all documentation is accurate, supports daily logistics functions, and delivers excellent service in a fast-paced warehouse environment.
- Pay Range: $19.06-20.00 per hour
- Schedule: 1st Shift Monday - Friday 9:00am - 5:30pm
Essential Job Duties & Responsibilities
Customer Interaction & Communication
- Provide a high level of customer service to internal and external stakeholders, handling inquiries and resolving issues efficiently.
- Communicate appointment schedules, status updates, and issue resolutions to customers and team members.
- Coordinate with carriers, drivers, and warehouse personnel for seamless dock and yard activities.
Documentation & Scheduling
- Process and maintain accurate inbound and outbound schedules using warehouse management systems (WMS) and standard office software.
- Prepare and verify all required shipping and receiving documents, ensuring all paperwork is error-free.
- Assign dock doors and update door and yard reports for trailer inventory.
- Sign drivers in and out, verifying identification and paperwork accuracy.
Operational Support
- Reconcile inbound shipments with packing slips and manage drop lot activities.
- Process and schedule all carrier appointments.
- Support shipping and receiving functions as needed, demonstrating flexibility across the team.
- Report errors or discrepancies to leadership to ensure accuracy and compliance.
Compliance & Continuous Improvement
- Participate in all required training and professional development.
- Follow all safety, operational, and record-keeping policies.
- Perform all duties in a safe, timely, and professional manner.
Perform other related job duties as assigned or required
Required Qualifications
- High School Diploma or GED Equivalent – or equivalent relevant experience.
- 1-2 years of related work experience.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
- Basic math and reading skills.
- Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
- Effective problem-solving and interpersonal skills.
- Effective interpersonal skills with the ability to work with internal and external customers.
Preferred Qualifications
- Previous shipping and receiving experience in a warehouse environment.
- Prior experience with warehouse management systems (WMS) or AS400.
- Experience with electronic scheduling and logistics software.
- Ability to work in a high-volume, fast-paced setting.
Physical Requirements
This is largely a sedentary role requiring the physical ability to:
- Sit for prolonged periods of time at a desk while working on a computer
- Use hands and fingers to operate a keyboard, mouse, and telephone
- Speak and hear clearly in person, virtually, and over the phone
- Occasionally stand, walk, reach, stoop, or lift up to 10 pounds
Work Environment
This position operates in a professional office environment. The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers.
The work environment is typically quiet to moderate in noise level and is climate controlled.
Location/Remote Eligibility
This role may be performed on-site only.
Schedule
Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs.
Reasonable Accommodation:
This job description sets forth the essential job duties and responsibilities for the position. An employee assigned to this position must be able to perform these essential functions with or without reasonable accommodation. The Company will provide reasonable accommodation(s) to a disabled employee in accordance with, and as required by, applicable law. An employee seeking a reasonable accommodation should contact Human Resources.
Equal Employment Opportunity:
The Company is an Equal Opportunity Employer, and relies on the diverse skills, backgrounds and perspectives of its people to drive change, innovation and growth. The Company prohibits discrimination against applicants and employees on the basis of race, color, religion, sex, gender, age, pregnancy, sexual orientation, marital status, national origin, citizenship status, disability, genetic information, gender identity or expression, covered veteran status or any other characteristic protected by applicable law.
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, transfer, discipline, compensation, benefits, and termination of employment. Violations of this policy must be reported to the Company as stated in the Reporting Discrimination, Harassment and Retaliation Section of the Employee Handbook.
Candidates must complete an application at:
"At this time, CJ Logistics America is unable to offer visa sponsorship or support for work authorization."